Terms and Conditions

1. Your relationship with Unlockaroo

1.1 Your use of Unlockaroo’s services and web sites (referred to collectively as the “Services” in this document and excluding any services provided to you by Unlockaroo under a separate written agreement) is subject to the terms of a legal agreement between you and Unlockaroo.  This document explains how the agreement is made up, and sets out some of the terms of that agreement.

1.2 Unless otherwise agreed in writing with Unlockaroo, your agreement with Unlockaroo will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the “Universal Terms”.

1.3 Your agreement with Unlockaroo  will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the “Additional Terms”. Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Unlockaroo in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms”.

1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.

2. Accepting the Terms

2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.

2.2 You can accept the Terms by:
(a) clicking to accept or agree to the Terms and Conditions, where this option is made available to you by Unlockaroo in the user interface for any Service; or
(b) by actually using the Services. In this case, you understand and agree that Unlockaroo will treat your use of the Services as acceptance of the Terms and Conditions from that point onwards.

2.3 You may not use the Services and may not accept the Terms if
(a) you are not of legal age to form a binding contract with Unlockaroo, or
(b) you are a person barred from receiving the Services under the laws of The Bahamas or other countries including the country in which you are resident or from which you use the Services.

2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.

3. Language of the Terms

3.1 Where Unlockaroo has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with Unlockaroo.

3.2 If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.

4. Provision of the Services by Unlockaroo

4.1 Unlockaroo has subsidiaries and affiliated legal entities around the world (“Subsidiaries and Affiliates”). Sometimes, these companies will be providing the Services to you on behalf of Unlockaroo itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.

4.2 Unlockaroo is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Unlockaroo provides may change from time to time without prior notice to you.

4.3 As part of this continuing innovation, you acknowledge and agree that Unlockaroo may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Unlockaroo’s sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Unlockaroo when you stop using the Services.

4.4 You acknowledge and agree that if Unlockaroo disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

4.5 You acknowledge and agree that while Unlockaroo may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by Unlockaroo at any time, at Unlockaroo’s discretion.

5. Use of the Services by you

5.1 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to Unlockaroo will always be accurate, correct and up to date.

5.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from The Bahamas or other relevant countries).

5.3 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Unlockaroo, unless you have been specifically allowed to do so in a separate agreement with Unlockaroo. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

5.4 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

5.5 Unless you have been specifically permitted to do so in a separate agreement with Unlockaroo, you agree that you will not reproduce, duplicate, copy, the Services for any purpose.

5.6 You agree that you are solely responsible for (and that Unlockaroo has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Unlockaroo may suffer) of any such breach.

6. Your passwords and account security.

6.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.

6.2 Accordingly, you agree that you will be solely responsible to Unlockaroo for all activities that occur under your account.

6.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify Unlockaroo immediately at admin@unlockaroo.com

7. Privacy policy and your personal information

7.1 For information about Unlockaroo’s data protection practices, please read Unlockaroo’s privacy policy at http://unlockaroo.com/privacy-policy. This policy explains how Unlockaroo treats your personal information, and protects your privacy, when you use the Services.

7.2 You agree to the use of your data in accordance withUnlockaroo’s privacy policies.

8. Content in the Services

8.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the “Content”.

8.2 You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to Unlockaroo (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Unlockaroo or by the owners of that Content, in a separate agreement.

8.3 Unlockaroo reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.

8.4 You agree that you are solely responsible for (and that Unlockaroo has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which Unlockaroo may suffer) by doing so.

9. Proprietary rights

9.1 You acknowledge and agree that Unlockaroo (or Unlockaroo’s licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by Unlockaroo and that you shall not disclose such information without Unlockaroo’s prior written consent.

9.2 Unless you have agreed otherwise in writing with Unlockaroo, nothing in the Terms gives you a right to use any of Unlockaroo’s trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.

9.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with Unlockaroo, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and Unlockaroo’s brand feature use guidelines as updated from time to time.

9.4 Other than the limited license set forth in Section 11, Unlockaroo acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Unlockaroo, you agree that you are responsible for protecting and enforcing those rights and that Unlockaroo has no obligation to do so on your behalf.

9.5 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.

9.6 Unless you have been expressly authorized to do so in writing by Unlockaroo, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

10. License from Unlockaroo

10.1 Unlockaroo gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the unlock provided to you by Unlockaroo. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Unlockaroo, in the manner permitted by the Terms.

11. Content license from you

11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Unlockaroo Unlock a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Unlockaroo to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.

11.2 You confirm and warrant to Unlockaroo that you have all the rights, power and authority necessary to grant the above license.

12. Ending your relationship with Unlockaroo

12.1 The Terms will continue to apply until terminated by either you or Unlockaroo as set out below.

12.2 If you want to terminate your legal agreement withUnlockaroo, you may do so by (a) notifying Unlockaroo at any time and (b) closing your accounts for all of the Services which you use, where Unlockaroo  has made this option available to you. Your notice should be sent, in writing, to Unlockaroo’s address which is set out at the beginning of these Terms.

12.3 Unlockaroo may at any time, terminate its legal agreement with you if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) Unlockaroo is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(C) the partner with whom Unlockaroo offered the Services to you has terminated its relationship with Unlockaroo or ceased to offer the Services to you; or
(D) Unlockaroo is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
(E) the provision of the Services to you by Unlockaroo is, in Unlockaroo’s opinion, no longer commercially viable.

12.4 Nothing in this Section shall affect Unlockaroo’s rights regarding provision of Services under Section 4 of the Terms.

12.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Unlockaroo have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.

13. EXCLUSION OF WARRANTIES

13.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 14 AND 15, SHALL EXCLUDE OR LIMIT Unlockaroo’s WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

13.3 IN PARTICULAR, Unlockaroo, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.

13.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

13.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Unlockaroo OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

13.6 Unlockaroo FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

14. LIMITATION OF LIABILITY

14.1 SUBJECT TO OVERALL PROVISION IN PARAGRAPH 14.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT Unlockaroo, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH Unlockaroo MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(III) YOUR FAILURE TO PROVIDE Unlockaroo WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;

14.2 THE LIMITATIONS ON Unlockaroo’s LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT Unlockaroo HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

15. Copyright and trade mark policies

15.1 It is Unlockaroo’s policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law, and to terminating the accounts of repeat infringers.

16. SPECIAL TERMS, CONDITIONS, REFUNDS AND WARRANTIES.

16.1 Unlockaroo does not permit the cancellation of an unlock once it has been purchased, a lot of our unlocks are processed with many of our suppliers automatically once an unlock has been purchased on https://unlockaroo.com. No refund can be given if the wishes to cancel an unlock order once it has been purchased. This includes if there is a delay in the order processing, all estimates in time can only be estimates as time frames often depend on how busy the network / carrier servers are on that particular day. If a customer needs an unlock urgently and can not wait extra days if an unlock is delayed, then this particular customer should not purchase an unlock from Unlockaroo.

16.2 If you think you received the wrong unlock code, you have 7 days following the delivery of your order to request, free or charge, Unlockaroo to verify the code.  You can launch this procedure by emailing admin@unlockaroo.com

16.3. If you receive and unlock code or unlock activation email and your unlock does not work or you are unable to put the code into the device because you have a device that is reported stolen, lost, subject to an insurance claim, icloud locked, password / passcode locked, blocked, barred or in anyway broken or defective, you will not qualify for any refund or money back guarantee. It is your responsibility to make sure a network / carrier unlock is appropriate in these cases.

16.4 If an unlock does not work because you have provided us with the wrong information during the ordering and checkout process, you will not qualify for any refund or money back guarantee. Incorrect information includes the devices IMEI number, country, network / carrier currently locked to, manufacturer and model of device.

16.5 If a customer purchases the wrong unlock and they need a more expensive unlock, for example AT&T

16.3. If you receive and unlock code or unlock activation email and your unlock does not work or you are unable to put the code into the device because you have a device that is reported stolen, lost, subject to an insurance claim, icloud locked, password / passcode locked, blocked, barred or in anyway broken or defective, you will not qualify for any refund or money back guarantee. It is your responsibility to make sure a network / carrier unlock is appropriate in these cases.

16.4 If an unlock does not work because you have provided us with the wrong information during the ordering and checkout process, you will not qualify for any refund or money back guarantee. Incorrect information includes the devices IMEI number, country, network / carrier currently locked to, manufacturer and model of device.

16.5 With regards to the customer purchasing the wrong unlock and needing a more expensive unlock. If they have purchased with giving us the wrong IMEI, country, network, manufacturer or model, they will not qualify for any future money off or refund. However, if a customer selects that their device is “clean and out of contract” and we find that it is not and needs a more expensive premium unlock of the same type. We will offer the customer the unlock they need with a money off coupon of how much they originally paid, to help toward the the more expensive unlock they need. The customer will have 7 days to use the coupon before it expires. An example of this would be an Apple device unlock for AT&T in the USA may be around $30 for a clean and out of contract device, however if we find the device is still in contract / unpaid bills or both, the customer will need a more expensive premium unlock that may be around $100 or more. It is the customers responsibility to give us the correct information and select the correct unlock, we will not be held liable for mistakes a customer has made, or when they have provided misleading information about their device. Cases like this do not qualify for any refund or money back guarantee. If you are unsure about the information you are giving us about your device, please email us, we will perform a free check for you and we will assume responsibility for the information we provide you about your device. In cases where we have provided the information needed to select the correct unlock, if it doesn’t work, the customer does qualify for the regular refund and money back procedure.

16.5 Some devices do not ask for an unlock code when a non-accepted sim is inserted. Instead they use a “Device Unlock App”, obviously the unlock code we provide will not work as there is no where to put it in. It is the customers responsibility to make sure the device is asking for an unlock code before purchase. All we do is provide unlock codes for devices, if an unlock code does not work because there is no where on a customers device to put an unlock code in, we will not be held liable and in these cases the customer will not qualify for any refund or money back guarantee. In some cases we may prompt the customer with an email asking if the device needs the “Device Unlock App” to be unlocked, if the customer tells us it does, in some cases we can still unlock the device and we will do so.

16.6 If, after the verification procedure has been launched, the code is the same as the first one, Unlockaroo will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:

  • First type *#06# (or any other way of displaying the IMEI on the device’s LCD) on the device then wait 5-10 seconds until we can clearly see and read the IMEI of the device displayed.
  • If present, the operator (on which the device is currently locked) logo should be clearly visible.
  • Insert, in the same device, a SIM card which is not currently accepted by the device.
  • Wait 5 seconds until we can clearly see and read the message displayed by the device
  • Enter the code received by the server, SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the device.
  • If you get an error message, wait 5 seconds so we can clearly see this message
  • By the way, make sure the video is correctly focused and the codes, messages, IMEI are all visible on the device’s display.

Then please upload the video using free download website like wetransfer.com, or free streaming website like youtube.com and forward to us by email.

16.7 If your complaint is about an apple device, first please do not waste your time to provide a video proof. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website).  If the result shows that deviceis still locked, to the exact same original network you place the order for we will then refund the your money and forward the complaint to our supplier to investigate about the issue. If the GSX Check show the device is not from the correct Network, or the device is Unlocked then no refund claim or complaint will be accepted. You will have 7 days to claim a refund from when our email is sent, informing you that your device is unlocked. We take no responsibility for emails not being received on time if the customer provides the wrong email address originally.

16.8 When you select the unlock you need, special instructions may be displayed on the web page for your particular unlock, which may pertain to your network, country, device manufacturer or device model.  It is your responsibility to follow these particular instructions. Unlockaroo will refuse any refund request if these instructions have not been followed and you receive a wrong unlock code.

16.9 It is your responsibility to check if you are able to enter the code in the devicebefore ordering an unlock code for this model; you can access at any time our CODE ENTRY INSTRUCTIONS database from https://unlockbase.com/. By ordering an unlock code, you guarantee Unlockaroo that you know the correct procedure to enter this code; if you have any doubt, please ask first to admin@unlockaroo.com before requesting a code as we can’t guarantee to always be able to get the code entry instructions.

16.10 Any refund claim, whether or not Video Proof is provided, must be made less than 7 days after the delivery date of the order. We will not investigate or refund any claims made after this period.

16.11 If you have a Samsung device which shows “device Freeze” due to too many wrong codes entered, you will have to notify us by email at admin@unlockaroo.com before purchasing. This is a different type of unlock needed, not just a network unlock. Failure to inform Unlockaroo before purchasing may mean you do not receive all codes needed to fully unlock the device, Unlockaroo will take no liability in this case and may or may not be able to refund your order, depending on our suppliers conditions for that particular unlock.

16.12 When requesting a code for a Nokia device, it is your responsibility to check before ordering if any previous owner of the device has already entered too many wrong codes, resulting in the unavailability to enter any code in the device because of a “Not allowed” or “Cannot undo restriction” error.Unlockaroo suggests you always read the Nokia device with the Nemesis software first, downloadable here : http://www.b-phreaks.co.uk/index.php?main_page=page_2 to check the FBUS Lock Counter. If the counter  is more than 3, that device cannot be unlocked by code anymore. Unlockaroo will not refund an order if the code cannot be entered because of this error.

16.13 When requesting verification for a Nokia device, Unlockaroo will always request a screenshot of the device’s reading using the Nemesis software showing the IMEI, MCC/MNC and the FBUS Lock Counter prior to accepting a refund.

16.14 You agree that all prices can change at any time without prior notice. Unlockaroo’s liability won’t be engaged as a price changes and you commit yourself not to ask a refund for this reason.

16.15 You agree that any unlock tool offered on our website can be removed at any time without prior notice. Unlockaroo’s liability won’t be engaged when a tool gets removed from our website and you commit yourself not to ask a refund for this reason.

16.16 Once you’ve received a refund from us for a specific IMEI, we urge you to not reorder unlock for this IMEI except if you discussed with our Customer Service and they recommended you a specific alternate service. If no clear recommendation from Unlockaroo Staff by email (not LiveChat) then any future order made on our server for this specific IMEI will not be eligible for a refund claim, even if you use another service for this IMEI, even if you get the same code as your previous order, even if you get a different code, even if you provide a video proof. Once we refund an IMEI we recommend not wasting your time submitting again since it’s very unlikely the outcome will be different. In this situation you order at your own risk.

16.17 IF ORDERING THROUGH THE TRIALPAY OFFER COMPLETION SYSTEM (NOT TO BE CONFUSED WITH THE “BUY NOW” SYSTEM THROUGH TRIALPAY), CUSTOMERS MUST ABIDE BY THEIR TERMS OF SERVICE. TRIALPAY MANAGES ALL OFFERS, NOT US, AND THEREFORE, ANY REFUND REQUIRED THROUGH A TRIALPAY OFFER TRANSACTIONS, MUST BE REQUESTED FROM THEM, OR THE ADVERTISER WHOSE OFFER THE CUSTOMER COMPLETED, DIRECTLY. Contact us with any questions.

16.18 IF WHEN ORDERING YOUR UNLOCK, YOU PROVIDE INCORRECT INFORMATION SUCH AS THE IMEI NUMBER, device MANUFACTURER, device MODEL, COUNTRY OR NETWORK / CARRIER THE DEVICE IS CURRENTLY LOCKED TO, Unlockaroo WILL NOT BE HELD LIABLE FOR A CODE OR UNLOCK NOT WORKING CORRECTLY. A REFUND MAY OR MAY NOT BE GIVEN DEPENDING ON IF A REFUND FOR SUCH AN UNLOCK IS AVAILABLE FROM OUR SUPPLIER FOR THAT PARTICULAR UNLOCK AND FOR THIS PARTICULAR REASON. THIS INCLUDES EVEN IF VIDEO PROOF IS PROVIDED, YOU TAKE SOLE RESPONSIBILITY FOR THE INFORMATION GIVEN BY YOU TO Unlockaroo DURING PURCHASING OF ANY UNLOCKS ON THIS WEBSITE OR ANY OTHER TIME. YOU MAY REQUEST A REFUND, BUT YOU MAY OR MAY NOT BE ELIGIBLE FOR A REFUND. IF YOU PROVIDE INCORRECT OR INACCURATE INFORMATION TO Unlockaroo AT ANY POINT, YOU DO SO AT YOUR OWN RISK.

17. Other content

17.1 The Services may include hyperlinks to other web sites or content or resources. Unlockaroo may have no control over any web sites or resources which are provided by companies or persons other than Unlockaroo.

17.2 You acknowledge and agree that Unlockaroo is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

17.3 You acknowledge and agree that Unlockaroo is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

18. Changes to the Terms

18.1 Unlockaroo may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, Unlockaroo will make a new copy of the Universal Terms available at http://unlockaroo.com/terms-of-service and any new Additional Terms will be made available to you from within, or through, the affected Services.

18.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Unlockaroo will treat your use as acceptance of the updated Universal Terms or Additional Terms.

19. General legal terms

19.1 Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.

19.2 The Terms constitute the whole legal agreement between you and Unlockaroo and govern your use of the Services (but excluding any services which Unlockaroo may provide to you under a separate written agreement), and completely replace any prior agreements between you and Unlockaroo in relation to the Services.

19.3 You agree that Unlockaroo may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.

19.4 You agree that if Unlockaroo does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Unlockaroo has the benefit of under any applicable law), this will not be taken to be a formal waiver of Unlockaroo’s rights and that those rights or remedies will still be available to Unlockaroo.

19.5 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

19.6 You acknowledge and agree that each member of the group of companies of which Unlockaroo is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.

19.7 Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards.

19.8 The Terms, and your relationship with Unlockaroo under the Terms, shall be governed by the laws of The Bahamas without regard to its conflict of laws provisions. You and Unlockaroo agree to submit to the exclusive jurisdiction of the courts located in this state to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Unlockaroo shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.


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